At Neef IT, we take your privacy seriously. This policy explains how we collect, use, and share your personal information when you use our internet services.

Information We Collect

Personal Information:We collect your name, address, phone number, email, and payment information when you sign up for our services.

Usage Information:We collect information about your internet usage, including websites visited, IP address, and device information.

Network Performance Information:We collect network performance information to maintain and improve our services.

How We Use Your Information

Provide our services:We use your personal and usage information to provide and bill you for our services.

Improve our services:We use your network performance information to monitor and improve the performance of our network.

Marketing: We use your personal information to communicate with you about our services and promotions.

Disclosure of Information

We may disclose your personal information to our partners, affiliates, and service providers to deliver our services and fulfill our obligations. We may also disclose your information to law enforcement agencies or regulatory bodies if required by law or to protect our rights and interests.

Responsibility for Cyber Crime

Registered clients are responsible for any cyber crimes committed using our services. We may provide your information to law enforcement agencies or regulatory bodies in the event of cybercrime.

BTRC Data Request

We understand the importance of user privacy and the sensitivity of their personal data. However, as a company operating in Sylhet, Bangladesh, we are subject to the regulatory requirements of the Bangladesh Telecommunication Regulatory Commission (BTRC). In the event that BTRC requires access to user data for any reason, we will comply with their request and provide the necessary information to them. We will also take appropriate steps to inform affected users of any such disclosure to the extent possible and legally permissible.

Payment & Installation

All our broadband and WiFi service packages are prepaid, and installation charges are non-refundable. The selected package must be paid in full before the installation begins. We reserve the right to terminate or suspend the service if payment is not received by the due date. Additionally, the modem and optic fiber cable provided by our company during installation will remain the company's property. The customer will be responsible for any damage to the equipment caused by negligence or misuse. In case of termination of the service, the customer must return the equipment to us in good condition within the given timeframe, failing which the customer will be charged for the equipment's cost.

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Please periodically review this page to stay informed of any changes. If you have any questions or concerns about our Privacy Policy, please get in touch with us at